Delivery Policy
Standard Delivery
We deliver to all destination within Malaysia for all orders from www.pangkorboy.com except as listed in Delivery Exception. Normal delivery time frame are within 3 to 5 days (For Peninsular Malaysia) and 3 to 7 days (For East Malaysia) but we will try our best to ensure your order would be deliver to you as soon as possible on the best afford. Please note that we reserve the right not to deliver an order if we believe the address is not secure. Examples of such an address would be a communal postal address or a P.O. box. If this affects an order you have placed, we’ll notify you as soon as possible. We always ensure your order will be dispatching on same day or next business day after payment is fully received. However, we will not able to ensure you will be always be able to receive on the next business day, especially during few days before and after holidays season. Shall your urgently needs products that you order, kindly please contact our customer service before placing your order.
Courier Charges Reference - Peninsular Malaysia
Purchase below RM97: RM10 flat rate for your purchase
Purchase above RM98: FREE Shipping
Courier Charges Reference - East Malaysia
RM50 flat rate for your purchase
Delivery Exception
- We deliver to most postal areas in Peninsular Malaysia and East Malaysia, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too.
- There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.
- If there’s no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.
Self Pickup
NOT AVAILABLE
Refund Policy
Discontinuation of a Product:
Company may at any point of time discontinue a Product (“Discontinued Product”) or Service in the Site without prior notice to you. Company may notify you of such Discontinued Product if you have placed an order and made payment for such Discontinued Product on the Site. You may then be entitled to a refund or replacement subject to the following:
i) Company will refund the full amount of payment made by you for a Product that has been discontinued and hence cannot be fulfilled by Company; or
ii) In the event where you have made payment for a Discontinued Product, you may request in writing for a replacement of a discontinued Product with other Products of Company subject to availability of Products and Company’s agreement.
Failure to fulfil order of Products:
In the event where Company is not able to fulfil your order of the Products, including but not limited to a shortage of supply, you may then be entitled to a refund or replacement subject to the following:
i) Company will refund the full amount of payment made by you for the Product; or
ii) You may request in writing for a replacement of the Product with other Products of Company subject to availability of Products and Company’s agreement.
Delivery failure/delay:
Disclaimer of Products:
Delivery of Products:
Subscription cancellation:
Product cancellation:
Privacy Policy
The Pangkor Boy Business website is a platform operated by Pangkor Boy Business that provides you with user login, product browsing, online reservation, online purchase, advertisement, user comment, user inquiry, distribution services, as well as product information, usage tips, and other third-party products. Pangkor Boy Business is a company duly incorporated and existing under the laws of Malaysia. We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards. The Pangkor Boy website is not intended for use by children under the age of 18. If you are aged under 18, you need your guardian to agree to your use of the Pangkor Boy website and agree to relevant terms thereof.
Personal Data
The types of personal data we collect from you include:
your name;
mailing address(es);
telephone number(s);
email address(es);
date of birth;
gender;
nationality;
marketing preferences;
answers you provide to security questions (e.g. mother’s maiden name, pet’s name);
payment information and transaction details;
aggregated site statistics data;
any other information you choose to provide to us, or that we may collect about you through your interactions with our website.
Your personal data is collected when you:
visit our website with a cookies-enabled browser [or (if applicable) register a user account with our website];
request services from us such as subscribing to our newsletter or mailing lists for post or phone updates;
fill in any forms on our website;
submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; and
make purchases of goods or services through our website.
Your personal data will be used for the following purposes:
To facilitate your access to our website [or (if applicable) the creation of your user account with our website];
To evaluate your website preferences and for the maintenance of the website;
To evaluate and manage your online job application (if applicable);
To send you updates via email, post or telephone where appropriate;
To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;
To facilitate online purchases of goods and services; and
Our related entities, including subsidiaries;
Third-party service providers (such as subcontractors, agents or network operators) who are employed to perform business and administrative functions;
Third party businesses with whom we collaborate;
To identify the causes of problems arising at web servers and to resolve these problems;
To improve the contents of the website;
To customize the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;
To utilize your browsing history on the website for demographic research; and
To obtain static data of web visitors and aggregated website visitation statistics which are anonymous in nature. You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalized features of the website which rely on the use of cookies.
We do not sell or trade your personal data to external parties. However in order to provide the above services to you, we may share, including transfer out of Malaysia, your personal data with the following entities:
We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.
Website Cookies
When you visit our website, we may assign your web browser one or more website cookies. Cookies are small text files used to enhance your shopping experience, including, but not limited to, maintaining current login, and providing a unique identifier for website statistics.
We may use cookies and web-beacons on the website for the following purposes:
Links To Third Party Websites
The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy.
We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.
Opting-Out / Withdrawal Of Consent / Retention Of Data
If you would like to unsubscribe from our newsletter, detailed instructions are provided at the bottom of all emails sent out. If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to us at sales@pangkorboy.com
Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.
Accessing And Correcting Your Personal Data
You may review and correct your personal data by signing into your user account and selecting ‘Update Profile’ or equivalent, or by contacting us at sales@pangkorboy.com . We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.
Please allow fourteen (14) working days for your request to be processed.
Security
We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.
Amendments
We reserve the right to amend this Privacy Policy at any time. The Effective Date stated below indicates the last time this Privacy Policy was materially revised. Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.
Contact Us
All other questions on our use of your personal data should be addressed to us whom you may contact at sales@pangkorboy.com